Production Time
Because most of our products are individually handmade and personalized, each order requires time to create.
Custom handmade products typically take 1–3 weeks to produce before shipment. Production may take slightly longer during promotional periods or times of high order volume.
Estimated Shipping Time
Shipping times vary by destination:
- United States: 6–10 business days
- Canada, Australia, and the United Kingdom: 8–14 business days
- Europe: 5–14 business days
- Other regions: 10–20 business days
Please note:
Estimated delivery time = Production time + Shipping time
These delivery estimates do not include unexpected customs delays, severe weather, incorrect address information, or carrier disruptions.
Free Worldwide Shipping & Order Tracking
We offer free worldwide shipping on all orders.
Tracking is included at no additional cost. Once your order has shipped, you will receive an email containing your tracking number and shipment details.
Returns, Cancellations & Satisfaction Guarantee
Because every item is personalized and made specifically for you, we cannot accept returns or exchanges due to a change of mind. However, we stand behind our work and offer a 100% satisfaction guarantee for eligible quality or delivery-related issues.
- Orders may be cancelled within 24 hours of purchase.
- Once production has begun, cancellations or refund requests due to a change of mind cannot be accepted.
- We will provide a preview image for your approval before shipping. Minor adjustments may be requested free of charge before you approve the final design.
- Replacing the original photo, changing the pet, or requesting a substantially different design is considered a major modification and may require an additional fee.
- If your order arrives damaged, contains an incorrect item, or differs significantly from the preview you approved, please contact us within 48 hours of delivery. Include your order number and clear photos or videos showing the issue.
- After reviewing the issue, we may provide a free remake, replacement, or refund when the claim meets our eligibility requirements.
- Digital gift cards are non-refundable and cannot be exchanged for cash, except where required by law.