Once your custom order is complete, we'll send you a preview image immediately. You can make unlimited revisions until you are 100% satisfied.
For any defective, faulty, or damaged products, we will offer a full refund or replace with a new product (Provide photos within 48 hours of receiving the goods.).
100% satisfaction guarantee: full refund if the product does not match the description.
Since 2024, we have designed pet supplies for over 60,000 clients and received thousands of five-star reviews.
Still have questions? We offer 24/7/365 ticket and email support. If you need any assistance, please contact us: support@petportraart.com
Start your pet art creation today—all pets are welcome!
Production, Shipping & Return Policy
Production Time
Because most of our products are individually handmade and personalized, each order requires time to create.
Custom handmade products typically take 1–3 weeks to produce before shipment. Production may take slightly longer during promotional periods or times of high order volume.
Estimated Shipping Time
Shipping times vary by destination:
United States: 6–10 business days
Canada, Australia, and the United Kingdom: 8–14 business days
Europe: 5–14 business days
Other regions: 10–20 business days
Please note:
Estimated delivery time = Production time + Shipping time
These delivery estimates do not include unexpected customs delays, severe weather, incorrect address information, or carrier disruptions.
Free Worldwide Shipping & Order Tracking
We offer free worldwide shipping on all orders.
Tracking is included at no additional cost. Once your order has shipped, you will receive an email containing your tracking number and shipment details.
Returns, Cancellations & Satisfaction Guarantee
Because every item is personalized and made specifically for you, we cannot accept returns or exchanges due to a change of mind. However, we stand behind our work and offer a 100% satisfaction guarantee for eligible quality or delivery-related issues.
Orders may be cancelled within 24 hours of purchase.
Once production has begun, cancellations or refund requests due to a change of mind cannot be accepted.
We will provide a preview image for your approval before shipping. Minor adjustments may be requested free of charge before you approve the final design.
Replacing the original photo, changing the pet, or requesting a substantially different design is considered a major modification and may require an additional fee.
If your order arrives damaged, contains an incorrect item, or differs significantly from the preview you approved, please contact us within 48 hours of delivery. Include your order number and clear photos or videos showing the issue.
After reviewing the issue, we may provide a free remake, replacement, or refund when the claim meets our eligibility requirements.
Digital gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
Description
Miniature Handmade Clay Models for Your Pet
Transform your favorite pet's photo into a unique polymer clay pet model, meticulously hand-sculpted and painted by us.
Our artists will carefully study the photo you provide, recreating your pet's unique facial features, body shape, coat color, markings, expression, and posture. Every detail is meticulously crafted to create a personalized miniature model that perfectly matches your familiar and beloved pet.
Because each custom pet clay figurine is handmade, not mass-produced, the production process takes approximately 2-6 weeks.
(Production time may vary depending on current order volume and the complexity of your pet's appearance.)
Simply upload a clear photo of your pet, and we'll handle the rest.
Product Highlights
Customized to your pet's photo
Hand-sculpted and painted
Made from durable polymer clay
Customizable colors, markings, expressions, and poses
Suitable for dogs, cats, and other animals
Optional display base
Perfect for desks, bookshelves, and display cases
A meaningful keepsake or personalized gift
Each model is handmade, so slight variations in shape, texture, and color are normal and what makes each model unique.
Preserve your pet's personality forever in a miniature sculpture handcrafted just for you.
Choose your favorite design from our unique collection, upload a photo of your pet, and place your order.
2. Approve your custom pet art
For handcrafted custom-made products, we will send you a product confirmation email within 1-3 weeks. You can provide feedback or suggestions before printing and shipping. 100% satisfaction guaranteed!
3. Receive your order!
We will ship your artwork and send you the tracking number via email. Get ready to receive your gift! Remember to share on Instagram and tag @petportraart!
Customer Reviews
Overall rating: 4.7 / 5 from 124 reviews.
I can’t believe how much this little figure looks like my dog! The face and fluffy coat are spot on. It’s tiny, but the detail is amazing.
It looks exactly like my dog!! I used this as my cake topper for my wedding and so many people loved it and asked where I got it from. 100% recommend!!
We requested our dog in a pose where she’s up on her hind legs with her paws in the air for our cake topper. Kind of a big ask, but I cannot say enough about how well this turned out! It’s so incredibly good and accurate, and most of all so cute. I can’t even put it into words. I’m so grateful, this is going to be such a great touch for our wedding.
The small one was my first order, and I loved it so much that I immediately came back for the larger size. Both turned out even better than I imagined!
The carrier delay tested my patience, although the shop stayed courteous whenever I checked in. The final figurine is detailed, warm, and absolutely worth keeping.
The turnaround was longer than the original window, and I was worried about the gift date. The seller kept helping, and the finished model was worth the extra wait.
We can add any accessories that were included in the original photo. All accessories such as leashes, collars and harnesses. If you would like an accessory to remain in the final portrait, please leave a message when placing your order.
Can I see my work before it ships?
Yes! We offer a free preview to all customers once the work is complete. After that, you can request as many revisions as you like. Once you are happy with your pet's work, we will ship it.
Can I print more than one pet on one photo?
We offer a wide variety of pet portraits, perfect for multiple pets and large pet families. Up to three pets can be featured per portrait. We love all pets, from fish to puppies, we can portray you!
What if I don't like my work?
If you don't like your work, you can request a revision. We will revise the work and send it back to you for review. Once you are happy with your order, we will package it for shipment.
If you don't like the work after receiving it, we will remake the work and replace it free of charge.
Are my pet photos good enough?
We check all pet photos we receive. Usually, the photos are perfectly fine. If there is a problem, we will email you to explain the problem and request some new photos via email.
Do you ship worldwide?
Yes, we have shipped over 60,000 pet pieces all over the world and we always use trackable shipping methods. You will receive your tracking number via email.
What is your satisfaction guarantee?
If you don't like your art we'll edit it free of charge until you say you love it. If you receive your order and for some reason you don't like it, we'll redo the art and replace it for you.
Do you only design products for dogs and cats?
Not at all. We design gifts for pets of all shapes and sizes. Cats, horses, rabbits, you name it. All animals are welcome!
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